FAQS
🍬 Frequently Asked Questions (FAQs)
GENERAL QUESTIONS
Q: What is ILoveCandy.com?
A: ILoveCandy.com is the world’s largest online candy store, offering thousands of sweet treats from around the globe. From retro favorites to international imports, sugar-free options to seasonal exclusives — if it’s candy, we probably carry it!
Q: Where are you located?
A: We’re proudly based in the USA and ship nationwide! We're expanding globally soon — so international candy lovers, stay tuned!
Q: Do you have a physical store?
A: Not yet — we’re 100% online, which means more candy, better prices, and super-fast delivery straight to your door.
Q: Do you sell sugar-free, vegan, or gluten-free candy?
A: Yes! We carry a wide selection of sugar-free, vegan, gluten-free, and allergen-friendly candies. Just use the filters on our site or check out the "Dietary-Friendly" section!
SHIPPING & DELIVERY
Q: Where do you ship?
A: We currently ship anywhere in the United States. International shipping is coming soon!
Q: How long does shipping take?
A: Most orders ship out within 1–2 business days. Delivery times vary based on your location, but most packages arrive in 3–5 business days.
Q: What if my candy melts or gets damaged in shipping?
A: No worries — we’ve got you! Just reach out to support@ilovecandy.com with photos and your order number. We’ll make it right with a replacement or refund.
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Buy Now, Pay Later services like Shop Pay (when available).
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you email us within 1 hour of ordering, we’ll do our best to help. Contact: support@ilovecandy.com
Q: Do you offer bulk, party, or corporate orders?
A: Yes! Whether you need candy for weddings, birthdays, offices, or resale — we’ve got bulk pricing and custom packaging available. Email bulk@ilovecandy.com for a custom quote.
CANDY TUBES & SURPRISE PRODUCTS
Q: What’s in the famous ILoveCandy tubes?
A: Our signature clear candy tubes are packed with hand-selected treats and fun messages! Some are themed (Halloween, Birthday, Holiday), and others include surprise goodies. Check product pages for specific details.
Q: Are your surprise products like a lottery?
A: Nope! Our surprise goodies (like money tubes or jewelry items) are a fun novelty. All purchases include the base product, and bonus surprises (like $2 bills or higher-value prizes) are randomly inserted, but not guaranteed unless stated.
OTHER QUESTIONS
Q: How do I get featured or partner with ILoveCandy.com?
A: Want to collab, become a rep, or share your unboxing? Email marketing@ilovecandy.com or tag us @ilovecandyofficial on TikTok & Instagram. We love our candy crew!
Q: Can I return candy?
A: Due to food safety, we can’t accept returns — but if there’s a problem with your order, email us and we’ll take care of you.
Still need help?
Shoot us an email at support@ilovecandy.com — we’re sweet, fast, and ready to help!